>Baggage allowance
>Over booking of flights
>Seat assignments
>Travelling with infants and pets
>Children travelling alone
>Mileage credit
>Options for unused tickets and changes
>Obtaining a refund
>Lost tickets
>Name Changes
>Notice of California Consumer Restitution Fund
Free baggage allowance for flights in the US:
3 checked bags and no carry-on
2 checked bags and one carry-on
Free baggage allowance for flights from
the US:
2 checked bags and one carry-on
Dimensions on checked bags:
Length by Height by Depth = max 62 inches,
Maximum weight max 50 or 70lbs / bag
Carry-on dimensions and weight vary between airlines. Please check with individual
airline.
Free baggage allowance for flights
outside the US:
First class - 88lbs (40kg)
Business Class - 66lbs (30kg)
Economy Class - 30 - 44lbs (20kg)
(Depending airline)
Infants without a seat do not get a free baggage
allowance.
For all of the above:
Extra charges apply to items which are in excess of the two-piece free allowance or exceed
the size and weight limitations. Items can be skis, bicycles, fishing equipment, golf
clubs
We recommend that you pack the carry-on bags with
important items like medicines and valuables as well as a change of clothes and
toiletries.
Notice-overbooking of flights:
Airline flights may be overbooked, and there is a slight chance that a seat will not be
available on the flight for which a person has a confirmed reservation> If the flight
is overbooked, no one will denied a seat until airline personnel first ask for volunteers
willing to give up their reservation in exchange for payment of the airline's choosing. If
there are not enough volunteers, the airline will deny boarding to other persons in
accordance with its particular boarding priority. With few exceptions, persons denied
boarding involuntarily are entitled to compensation. Complete rules are available at the
airline counter. Delays not caused by the airline are exempt from compensation.
Rules vary, so please check with airline in question.
Seat assignments:
We take proactive steps to accommodate your requests as best we can., however there are
times when an airline can not accommodate your request due to an oversold flight. Most
airlines do set aside a certain number of seats for 'airport check-in', so in the event
you do not have a seat assigned prior to departure. please check at the airport.
The best way to avoid getting denied boarding is getting a seat even though the seat may
not be the seat you prefer.
Traveling with infants and pets:
Advanced notice must be given. There are restriction on how many can be on board.
For pets, please contact the airline directly for more rules.
Children travelling alone:
Age and transfer requirements vary and most airlines will have a handling fee per
child/transfer. Airlines have different age limits and an unaccompanied minor must be
declared at booking.
Each airline only allow a certain number of unaccompanied minors per flight.
Mileage Credit:
To be assured of receiving correct mileage credit please present your card before each
flight departure. Some discounted/consolidator tickets may not give mileage credit.
Please consult the airline or your travel agent prior to
departure. In some cases when 'code share flights' are used mileage credit will be
credited only on the 'validating carrier', if in fact miles are to be credited based on
type of ticket purchased. If the name on your mileage does not match the name on your
card, you will not receive miles.
We recommend that you keep all travel documents until you
received your mileage statement showing the credit miles.
Options for unused non refundable
tickets and date changes:
Although there is no refund on a non refundable ticket, there are times when a completely
unused ticket may be applied to future travel on the same airline for up to one year from
date of issue, less a penalty.
Partially used tickets, travel is limited to the original itinerary and remaining value is
calculated against the flown portions of the trip.
Change of cities flown can only be done on a fully unused ticket and then subject to the
fares that apply at time of change.
Obtaining a refund:
All tickets should be returned to the original place of purchase and a airline penalty may
apply.
Lost tickets:
You may be able to receive a refund on a lost ticket once a form is filled out and
completely signed by each passenger. Each passenger must pay for a new ticket using the
current eligible fare valid for travel on the original dates indicated on the original
ticket(s). A airline fee will apply in all cases and there is usually a minimum of 6
months to receive the funds back from the replacement ticket less the fee of approximately
USD75-150.00
Name changes:
This is not allowed on any ticket. The name on the ticket must match your picture ID or
passport.
Notice of California Consumer Restitution Fund:
Eff. Jan.1, 1996 the new California Seller of Travel Law is in effect. Skytours has
successfully completed all necessary requirements for selling travel in the State of
California and has been given the Seller of Travel Registration number 10112860-10. Right
of California Customer to make claim on the California Consumer Restitution Fund:In the
event of Redwood Skytours default, you may be eligible for a refund of up to $15000.00
from the California Consumer Travel Restitution Fund.If you are located in California at
the time of your purchase, you have a right to make a claim against the fund of money paid
to Redwood Skytours that is due because of Redwood Skytours bankruptcy, insolvency,
cessation of business, or material failure to provide transportation travel services sold.
The claim must be filed within 60 days (or in some limited circumstances, within one year)
after you become aware of your loss. For a claim form write to: Travel Consumer
Restitution Corporation PO.BOX 6001 Larkspur, CA 94977-6601
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