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We highly recommend you purchase travel insurance.  There are several packages available.  Some simply cover trip/flight cancellations, travel delays, lost baggage, etc. and others cover medical, trip cancellation for any reason, pre-existing medical conditions, rental car damage, medical evacuation coverage, etc.  Ask your agent about this coverage.  We recommend you purchase it at the same time you book your travel to get the most out of the coverage potential.

The cost is very reasonable and could give you peace of mind if you have aging parents, an illness that could make it necessary to cancel, or just want coverage for life’s unexpected emergencies. 

The coverage is provided by a top-notch insurer who has been insuring travel since 1994.  They are rated A+ by the Better Business Bureau.  

We will happily provide you with a quote so you can rest easy knowing that your travel investment is safe even if an emergency arises.

The following information is subject to change without notice.

See for updated airlines allowance and charges.

We recommend that you pack the carry-on bags with important items like medicines and valuables as well as a change of clothes and toiletries. 

Notice-overbooking of flights:
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on the flight for which a person has a confirmed reservation> If the flight is overbooked, no one will denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. Complete rules are available at the airline counter. Delays not caused by the airline are exempt from compensation.
Rules vary, so please check with airline in question.

Seat assignments:
We take proactive steps to accommodate your requests as best we can, however there are times when an airline cannot accommodate your request due to an oversold flight, holding seats for release at the airport, etc. In the event you do not have a seat assigned prior to departure. please check at the airport.  The best way to avoid getting denied boarding is getting a seat even though the seat may not be the seat you prefer.   Checking in online 24 hours in advance is a great especially if you print or download to your phone your boarding pass. 

Traveling with infants and pets:
Advanced notice must be given. There are restriction on how many can be on board.
For pets, please contact the airline directly for more rules.

Children travelling alone:
Age and transfer requirements vary and most airlines will have a handling fee per child/transfer. Airlines have different age limits and an unaccompanied minor must be declared at booking.
Each airline only allow a certain number of unaccompanied minors per flight.

Mileage Credit:
To be assured of receiving correct mileage credit please present your card before each flight departure. 

NOTE:Some discounted/consolidator tickets may not give mileage credit.

Please consult the airline or your travel agent prior to departure. In some cases when 'code share flights' are used mileage credit will be credited only on the 'validating carrier', if in fact miles are to be credited based on type of ticket purchased. If the name on your mileage does not match the name on your card, you will not receive miles.

We recommend that you keep all travel documents until you receive your mileage statement showing the credited miles.

Options for unused non refundable tickets and date changes: 
Although there is no refund on a non refundable ticket, there are times when a completely unused ticket may be applied to future travel on the same airline for up to one year from date of issue, less a penalty.
Partially used tickets, travel is limited to the original itinerary and remaining value is calculated against the flown portions of the trip. 
Change of cities flown can only be done on a fully unused ticket and then subject to the fares that apply at time of change.

Obtaining a refund:
All tickets should be returned to the original place of purchase and note that an airline penalty or fee may apply.

Lost tickets:
You may be able to receive a refund on a lost ticket once a form is filled out and completely signed by each passenger. Each passenger must pay for a new ticket using the current eligible fare valid for travel on the original dates indicated on the original ticket(s). A airline fee will apply in all cases and there is usually a minimum of 6 months to receive the funds back from the replacement ticket less the fee of approximately USD75-150.00

Name changes:
This is not allowed on any ticket. The name on the ticket must match your picture ID or passport EXACTLY!  Even the wrong middle name, the spelling of "Ann" instead of "Anne" has proven to be an issue.  Please ensure you provided the correct name and spelling EXACTLY as it appears on the ID you will use for travel.


TERMS AND CONDITIONS PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES. PLEASE CHECK YOUR DOCUMENTS WHEN YOU RECEIVE THEM. CALL THE TRAVEL AGENCY IF YOU HAVE ANY QUESTIONS. MOST DISCOUNT FARES INVOLVE RESTRICTIONS. CHANGING CARRIERS OR FLIGHTS COULD RESULT IN THE AIRLINE DEMANDING AN INCREASED FARE. CHECK WITH THE AIRLINE OR THE TRAVEL AGENCY BEFORE MAKING ANY CHANGES. Skytours, Inc. (DBA Redwood Skytours) (herein "Travel Agency") is acting as a mere agent for SUPPLIERS as shown on accompanying documents. We book and accept reservations for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). Travel Agency, therefore, shall not be responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience or injury to travelers or travelers' companions or group members.

Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, Travel Agency does not guarantee any of such supplier's rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen, will use the proper gasoline/fuel in rental vehicles and agree that travel agency will not be responsible if they are not satisfied. Risks, Cancellations and Insurance Traveler assumes complete and full responsibility for, and hereby releases Skytours, Inc. (DBA Redwood Skytours) from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. It is the passenger’s responsibility to have proper passports or government issued IDs where permitted. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U. S. State Department, (202) 647-5225, or access the State-Department's on-line travel advisory http://travel.state.gov/travel/warnings.html.  For medical information, call the U. S. Centers for Disease Control (CDC), (404) 332-4559 or log on to www.cdc.gov./travel

Skytours, Inc. (DBA Redwood Skytours) shall not be responsible for any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, local laws, terrorists acts, bankruptcy or cessation of supplier or carrier services, climatic conditions, Acts of God, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of travel agency’s control.

If travel plans are delayed or cancelled for any reason there will be no refunds issued by Skytours, Inc. (DBA Redwood Skytours). The supplier may offer discounts and the travel agency may assist in obtaining any available discount upon request.

It is the traveler’s responsibility to protect their purchases and Travel Insurance is strongly recommended. This travel agency can offer such insurance at excellent rates.

Traveler's retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency. THANK YOU FOR YOUR BUSINESS!